How far in advance do I have to place an order?
For weddings and large-scale corporate events, orders are typically confirmed at least 4-6 months in advance, or earlier. For small-scale events that do not require custom work, typically 2-4 months is sufficient. However, please keep in mind that availability is limited—your date and booking will not be held or confirmed until we receive all signed documents and deposit. We operate on a first come, first serve basis.
Are delivery/pickup and setup/teardown included in the rental price?
The rental price does not include delivery/pickup or setup/teardown. These are separate optional services that we provide. Prior arrangements should be made with office staff at booking if these services are required. Please note that you may choose to add these services at a later time—however, we cannot guarantee availability. We encourage our clients to book these services as soon as possible.
Why do we book for maximum guest count?
We book based on maximum guest count to ensure that we will be able to provide you with the number of items needed for your event. Prior to final payment, your final numbers are due so that the ALA staff can adjust the invoice to reflect your true numbers. You will not be charged for more than your true guest count on your final invoice.
Are we able to pickup items?
Yes! We encourage you to pickup your rentals if possible.
How are items delivered?
Unless other arrangements have been previously made, all goods will be left neatly stacked in a single area. Upon pickup, items must be gathered by the event organizer and stacked as they were when dropped off.
How Much is the deposit required to book my rentals?
We require a 50% non-refundable deposit to secure your items. Please keep in mind that this is non-refundable because the items will not be available to anyone else for your date.
What if I don’t use all the items I rented? Can I be reimbursed?
Unfortunately, we will not reimburse you for any unused items. All items that leave the warehouse are considered rented and have been paid for 30 days prior to the event. Final numbers need to be submitted to ALA staff prior to final payment date so that your invoice reflects your true numbers.
I find that the delivery cost is out of my budget
Not a problem, you can always arrange for pickup and you can return the items yourself. Please keep in mind that our delivery/pickup service entails paying for the truck, insurance, mileage, driver, helper, gas, etc. Unfortunately, we are unable to discount the cost of delivery or labour.
can i see my flowers before my event?
We offer mock-up sessions for anyone who needs to see the flowers before the big day. The cost of the mock-up will be the same as the ones for the big day since they will be the same. Ideally we will try to book it for the same day as your engagement shoot or a party so that you can reuse the flowers. Please discuss this with the ALA team at your consultation.
DO YOU OFFER WEDDING FLORAL PACKAGES?
Unfortunately, we do not offer wedding floral packages. All of our services are customized to fit your exact needs—we will provide you with an itemized quote after your initial consultation in which you are free to mix and match services/items/florals to maximize your budget and vision.